New version of Social Web Information (SWI) Server - swiserver-0.1.2 is released for free download.New features:
Open API is added to SWI server for providing monitoring data. CRM, wiki, and other enterprise systems now can use the open API to integrate social media monitoring into existing enterprise component. See API document.
SWI Server is focused on integration: turning CRM into social CRM; turning enterprise wiki into social wiki; and more ....
Unlike other web-based monitoring tools, SWI Server is designed to automaticall feed social contents to "the right hands" in enterprise systems for SMO.
Web2express is interested in partnering with enterprise integration providers to build connectors for integrating social media monitoring (SWI server) with enterprise components (CRM, collaboration, BI, etc). Let us know if you like to integrate SWI server into your product or service offerings.
Social Media News Update:
Webexpress.org develops free software tools to help organizations to integrate social media monitoring into enterprise systems for scaling up social media engagement. If you are facing any challenge in implementing your enterprise social media strategy, please let us know and we'll introduce these free new tools to you. You may run your own SWI Server or from cloud server to monitor and engage with social media.
The first free version of Social Web Information (SWI) Server is released for free download and use from web2expres.org. SWI Server is a server application that monitors the social media, automatically categorize relevant contents, and auto-route the categorized contents to the right persons.
As companies are starting to leverage on the social media, it becomes clear new tools are needed now for effective handling large scale monitoring and huge influx of social contents. Ray Wang and Jeremiah Owyang rightfully point out this challenge in their open research report. To address this challenge, a server application makes more sense because you can monitor as many topics as you want and save all the data on your own server for future use. I also think a free server application will bring down the cost barrier so that companies can easily get started with their new social media strategy, e.g. integrating social media contents with their CRM or enterprise platform. That's why I have developed the SWI Server and make it freely available.
I expect many companies have unique requirements for social contents sources and analytics. To deal with custom requirements effectively, SWI server has flexible design so that you can easily add more contents sources as well as plug in special analysis. Please contact web2express.org for how to customize SWI server for your special needs.
What's new with social media?
Google launches business-app platform with VMware
Social Media Use Becomes Pervasive
Social Consumers' Opinions More Credible Than Brands'
#scon10: Social Media's Impact On Customer Behavior
SDForum Semantic Web SIG hosted it May event on topic "Making Social CRM Smarter and Scalable". Dave Carroll from Salesforce presented "Social Networking in the Enterprise". Cheryl Kieliszewski from IBM Research talked about "Analytics: A Competitive Differentiator". Event details. Their slides are available on the Semantic Web SIG website.
Webexpress.org develops free tools to help organizations to scale up social media monitoring and engagement. If you are facing any challenge in implementing your social media strategy, please let me know and I'll introduce these free new tools to you. You may run your own SWI Server or use Realmon9 from Google cloud to monitor and engage with social media.
What's new with social CRM?
I will present "Build Search Engine in the Social Media Era" on the next SDForum Software Architecture & Modeling SIG meeting on March 24. Besides talking about architectures for social and real-time search, I'll also discuss intelligent monitoring pipeline for scaling up social media program or social CRM. If you can come to the
meeting, I'll be happy to chat with you .